Refund policy

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<h1 style="font-size:26px; font-weight:700; color:#111111; margin:0 0 4px; text-align:center;">Return & RMA Policy</h1>
<p style="text-align:center; color:#666666; font-size:14px; margin:0 0 28px;">Effective: 08/19/2026</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">1) Overview</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">We want you to be satisfied with your purchase. Returns are governed by this Policy and our <a href="https://evolveelectrics.com/policies/terms-of-service" style="color:#2563eb;">Standard Terms and Conditions of Sale</a>. An <strong style="color:#111111;">RMA (Return Merchandise Authorization)</strong> is required for <strong style="color:#111111;">all</strong> returns. No returns will be accepted without a valid RMA number.</p>
<p style="margin:0 0 8px; color:#1a1a1a;">This Policy is the sole return and refund policy of EVolve Electrics and <strong style="color:#111111;">supersedes all prior return, refund, or exchange policies</strong>, however published. Where this Policy and the Standard Terms and Conditions of Sale address the same subject, the <strong style="color:#111111;">Standard Terms and Conditions of Sale control</strong>.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">2) Eligibility Windows</h2>
<ul style="margin:0 0 8px; padding-left:20px; color:#1a1a1a;">
<li style="margin-bottom:4px;"><strong style="color:#111111;">Non-defective returns:</strong> Must be requested within <strong style="color:#111111;">30 days</strong> of delivery.</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Shortage / visible damage / incorrect item / nonconformity:</strong> Must be reported in writing within <strong style="color:#111111;">7 days</strong> of delivery with photos and order details.</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Defective-on-arrival (DOA):</strong> Report within <strong style="color:#111111;">7 days</strong> of delivery.</li>
</ul>
<p style="margin:0 0 8px; color:#666666; font-style:italic; font-size:14px;">Requests outside these windows may be denied. These windows match Section 4.2 and Section 5 of our Standard Terms and Conditions of Sale.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">3) Non-Returnable (NCNR) Items</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">The following are <strong style="color:#111111;">non-cancelable and non-returnable</strong> except where required by law or expressly agreed in a Seller-signed writing:</p>
<ul style="margin:0 0 8px; padding-left:20px; color:#1a1a1a;">
<li style="margin-bottom:4px;"><strong style="color:#111111;">Custom or built-to-order</strong> items, engineered assemblies, special orders</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Opened battery cells/modules</strong>, hazardous materials, or items that have been <strong style="color:#111111;">installed, energized, cycled, welded, bonded, or modified</strong></li>
<li style="margin-bottom:4px;">Software/firmware licenses, digital files, documentation sets</li>
<li style="margin-bottom:4px;">Clearance/closeout items and items marked "NCNR"</li>
</ul>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">4) Condition Requirements</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">Eligible items must be <strong style="color:#111111;">unused, undamaged, unmodified</strong>, and returned in <strong style="color:#111111;">original, unmarked factory packaging</strong> with all accessories, labels, and documentation. Missing or damaged packaging/accessories may reduce the refund or void eligibility. Items returned contaminated with electrolyte, residue, or physical damage may be <strong style="color:#111111;">rejected</strong>.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">5) RMA Process (Required)</h2>
<p style="margin:0 0 6px; color:#1a1a1a;"><strong style="color:#111111;">Step 1 — Request RMA:</strong> Submit our online RMA form or email <a href="mailto:sales@evolveelectrics.com" style="color:#2563eb;">sales@evolveelectrics.com</a> with your order number, part numbers/quantities, reason for return, and photos.</p>
<p style="margin:0 0 6px; color:#1a1a1a;"><strong style="color:#111111;">Step 2 — Await Approval:</strong> We will issue written RMA instructions if approved.</p>
<p style="margin:0 0 6px; color:#1a1a1a;"><strong style="color:#111111;">Step 3 — Prepare Shipment:</strong> Pack securely; include a copy of the RMA inside the box and <strong style="color:#111111;">mark the RMA number on the outside</strong>.</p>
<p style="margin:0 0 8px; color:#1a1a1a;"><strong style="color:#111111;">Step 4 — Ship To:</strong></p>
<div style="border:1px solid #e0e0e0; border-radius:6px; padding:12px 16px; margin:0 0 12px; background:#f9f9f9;">
<p style="margin:0 0 2px; color:#111111;"><strong>EVolve Electrics</strong></p>
<p style="margin:0 0 2px; color:#1a1a1a;">RMA #______</p>
<p style="margin:0 0 2px; color:#1a1a1a;">6880 Winchester Circle, Unit F</p>
<p style="margin:0; color:#1a1a1a;">Boulder, CO 80301 USA</p>
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<p style="margin:0; color:#1a1a1a; font-size:14px;"><strong style="color:#111111;">⚠ Hazmat Note:</strong> Lithium batteries and related materials are regulated. <strong style="color:#111111;">Do not ship</strong> any hazardous materials without written RMA instructions. You must follow all applicable <strong style="color:#111111;">IATA / IMDG / 49 CFR</strong> rules. We may provide a compliant label/service at additional cost.</p>
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<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">6) Shipping Responsibility & Risk</h2>
<ul style="margin:0 0 8px; padding-left:20px; color:#1a1a1a;">
<li style="margin-bottom:4px;">Unless we shipped the wrong item or it arrived damaged/nonconforming and was reported within the 7-day window, <strong style="color:#111111;">Buyer pays return freight</strong>.</li>
<li style="margin-bottom:4px;">Use a <strong style="color:#111111;">trackable, insured</strong> method; <strong style="color:#111111;">risk of loss</strong> remains with Buyer until received and inspected by EVolve.</li>
<li style="margin-bottom:4px;">Original outbound shipping (including duties/brokerage) is <strong style="color:#111111;">non-refundable</strong>. If we offered "free shipping," our <strong style="color:#111111;">actual outbound cost</strong> may be deducted from any refund.</li>
<li style="margin-bottom:4px;">Documentation fees charged under our <a href="https://evolveelectrics.com/policies/shipping-policy" style="color:#2563eb;">Shipping Policy</a> are <strong style="color:#111111;">non-refundable</strong>.</li>
</ul>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">7) Evaluation, Refunds & Restocking</h2>
<ul style="margin:0 0 8px; padding-left:20px; color:#1a1a1a;">
<li style="margin-bottom:4px;">All returns are <strong style="color:#111111;">subject to inspection and functional testing</strong>. Items found <strong style="color:#111111;">no-fault-found (NFF)</strong> or not as described may be returned to Buyer at Buyer's expense or refunded at a <strong style="color:#111111;">reduced amount</strong>.</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Restocking Fee:</strong> Eligible non-defective returns are subject to a <strong style="color:#111111;">30% restocking fee</strong>.</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Refund Method/Timing:</strong> Approved refunds are issued to the <strong style="color:#111111;">original payment method</strong> within <strong style="color:#111111;">7–10 business days</strong> of inspection completion.</li>
<li style="margin-bottom:4px;"><strong style="color:#111111;">Exchanges:</strong> Where stock permits, we can process an exchange instead of a refund; restocking may still apply for non-defective returns.</li>
</ul>

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<p style="margin:0 0 4px; font-size:16px; color:#111111;"><strong>Restocking Fee: 30%</strong></p>
<p style="margin:0; font-size:13px; color:#666666;">Applies to all eligible non-defective returns. Defective items verified by EVolve are exempt.</p>
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<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">8) Damaged, Incorrect, or Nonconforming Items</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">Report within <strong style="color:#111111;">7 days</strong> of delivery with photos of the packaging and product. Once verified, EVolve will provide return instructions and <strong style="color:#111111;">cover return/replacement shipping</strong> or otherwise remedy at our discretion (repair, replacement, or refund of the affected item).</p>
<p style="margin:0 0 8px; color:#666666; font-size:14px;">Note: we ship <strong style="color:#111111;">DAP</strong>, so risk of loss stays with EVolve Electrics until the goods reach your delivery address (see Section 4.1 of the Standard Terms and Conditions of Sale). Transit loss or damage reported within 7 days is ours to remedy, and we will pursue any carrier claim ourselves. <strong style="color:#111111;">Retain all packaging and pallets</strong> until the claim is resolved — carriers routinely deny claims where packaging has been discarded. Note visible damage on the delivery receipt before signing.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">9) Manufacturer Warranties</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">EVolve Electrics acts as a <strong style="color:#111111;">distributor/reseller</strong>. Manufacturer warranties (if any) are between the <strong style="color:#111111;">Buyer and the OEM</strong>. We will help route claims to the OEM where appropriate; OEM RMA terms and timelines apply.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">10) International Returns</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">International returns require prior written approval. Duties, taxes, brokerage, and international freight are <strong style="color:#111111;">non-refundable</strong> and are the Buyer's responsibility. Returns must be shipped <strong style="color:#111111;">DDP</strong> (duty paid) or per EVolve's written RMA instructions. Returns arriving with charges payable by EVolve may be refused, or the charges deducted from any refund.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">11) Refused/Undeliverable Shipments</h2>
<p style="margin:0 0 8px; color:#1a1a1a;">Refused, unclaimed, or undeliverable shipments returned to EVolve may be treated as a non-defective return and are subject to the <strong style="color:#111111;">30% restocking fee</strong> plus <strong style="color:#111111;">all freight/handling</strong> charges incurred.</p>

<h2 style="font-size:18px; font-weight:700; color:#111111; margin:24px 0 8px; padding-bottom:6px; border-bottom:1px solid #e0e0e0;">12) Contact</h2>
<p style="margin:0 0 4px; color:#1a1a1a;">Questions or RMA requests:</p>
<p style="margin:0 0 3px; color:#1a1a1a;">📧 <a href="mailto:sales@evolveelectrics.com" style="color:#2563eb;">sales@evolveelectrics.com</a></p>
<p style="margin:0 0 12px; color:#1a1a1a;">📞 <a href="tel:+17208377866" style="color:#2563eb;">+1 (720) 837-7866</a></p>

<p style="margin:0; color:#666666; font-style:italic; font-size:13px;">This Policy is subject to change; the version posted on this page at the time your order was placed governs. All returns are also subject to our <a href="https://evolveelectrics.com/policies/terms-of-service" style="color:#2563eb;">Standard Terms and Conditions of Sale</a>.</p>

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